1. 30-day money-back guarantee
If TINTY isn't right for you, you can get a full refund of your first payment for a plan within 30 days of that payment, for any reason. When the refund is issued, the paid plan ends and any unused finished photos from that payment are removed from your balance.
The same guarantee applies to your first Listing pack: you can get a full refund within 30 days of paying for it, for any reason. When the refund is issued, the unused finished photos and previews of that pack are removed.
The same guarantee applies to a TINTY Studio delivery: you can get a full refund within 30 days of paying, for any reason. When the refund is issued, the files on the delivery link go back to watermarked previews, and the licence to use the clean files ends.
2. Renewals and cancellations
Renewal payments are not refundable, except where the law requires it (see section 4) or where you were charged in error. Cancel before your renewal date to avoid the next charge; your plan stays active until the end of the paid period.
Listing packs after your first one, and TINTY Studio deliveries after your first one, are not refundable, except where the law requires it (see section 4) or where you were charged in error.
If we close a paid account without cause, we refund the unused part of the current period of your plan and the unused part of any Listing pack.
3. Failed renders
If a finished photo fails to render for a technical reason, the finished photo is returned to your balance automatically — you don't need to ask. Rendering a preview again by choice uses another finished photo.
4. Consumers in the EU, EEA, Switzerland and the UK
If you are a consumer in these countries, you may withdraw from your first subscription purchase, from a Listing pack you haven't started using, and from a TINTY Studio delivery whose files you haven't downloaded, within 14 days of the transaction. In the UK, this 14-day right also applies from each automatic renewal of a yearly plan. Paddle's Refund Policy (paddle.com/legal/refund-policy) explains these rights and how to use them. The 30-day guarantee above is in addition to your statutory rights and never limits them.
5. How to request a refund
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Use the link in your Paddle receipt, or visit paddle.net and choose “Request refund”. You can also email hello@tinty.ai from the address you paid with and we will help. Approved refunds go back to your original payment method, normally within 14 days of approval.
Refunds are not issued where there is evidence of fraud or refund abuse, for example creating new accounts to use a guarantee more than once, or repeatedly buying Listing packs, using them and asking for a refund.